Frontline informed
We focus on the everyday moments where good judgement, clear communication and consistent follow-through matter most.
Founder experience
Janice Smith: experience that connects housing, quality and workforce development.
Janice Smith brings more than 30 years’ experience in property and housing, alongside over a decade in social care. Her work has included frontline support, quality assurance, compliance, temporary accommodation, safeguarding and service improvement.
As a residential support worker and keyworker, Janice supported young people aged 16–21 and adults through floating support. She later held HR and Quality Assurance Director responsibilities within a social-care organisation, covering safeguarding, workforce development, compliance and service quality.
Janice holds the CAVA assessor qualification and has supported more than 60 apprentices through workplace learning and assessment. Her practical experience informs training that is clear, relevant and designed to strengthen day-to-day practice.
Housing and property
More than 30 years’ experience across property, housing and temporary accommodation.
Quality and compliance
Experience reviewing practice, records, safeguarding and improvement actions.
Workforce development
CAVA-qualified assessor with experience supporting over 60 apprentices.
About NTAD
Grounded in frontline housing practice.
NTAD helps temporary accommodation providers turn everyday responsibilities into confident, consistent practice — with learning shaped by the realities of people, properties and public service.
Training that starts with the work in front of you.
Temporary accommodation services ask a lot of the people delivering them. Staff are balancing resident needs, property standards, risk, records and decisions that carry real weight.
NTAD brings a practical housing perspective to that work. Our training makes space for teams to talk through the situations they recognise, build shared language and leave with clearer next steps.
Our approach
Useful, people-first learning.
Built around your service
Training is shaped around your teams, residents, accommodation and operational priorities rather than a one-size-fits-all agenda.
Designed for action
Each session turns learning into practical routines, stronger records and clearer conversations that support work from the next shift.
Where we work
Supporting providers across London and the South East.
NTAD works with temporary accommodation providers, housing associations and teams responsible for resident support, property standards and safer homes across London and the South East.
Talk to us about training at your location, online or through a delivery approach that works for your teams.
Let’s shape training around your service.
Tell us about the practice or responsibilities your team wants to strengthen, and we will start with a focused conversation.